Stockwell Removal Company Terms and Conditions

These Terms and Conditions set out the basis on which Stockwell Removal Company provides removal, transportation, packing, storage and related services. By booking or using our services you agree to be bound by these Terms and Conditions, which form the entire agreement between you and us for the services described in your quotation or booking confirmation.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer, you and your means the person, firm or organisation that requests, books or pays for our services.

We, us, our and the Company means Stockwell Removal Company.

Services means any removal, transportation, packing, unpacking, loading, unloading, storage, disposal, or related services supplied by us.

Goods means all items, boxes, furniture, equipment and personal belongings in respect of which we provide the services.

Quotation means our written or verbal proposal indicating the price and description of the services we agree to provide.

Service Area means the locations in which we provide removal and associated services, typically including Stockwell and surrounding districts, as set out in our quotation or booking confirmation.

2. Scope of Services

We provide domestic and commercial removal services, including local and regional moves, transport of goods, packing and unpacking, and related services as agreed in writing. The specific services to be performed, the addresses involved, and any special requirements will be set out in your quotation and confirmed at the time of booking.

We reserve the right to refuse to move any item that, in our reasonable opinion, poses a risk to health and safety, breaches legal or regulatory requirements, is inadequately packaged, or is beyond the scope of the services described in the quotation.

3. Booking Process

3.1 Enquiries and quotations

You may request a quotation by providing us with accurate information regarding the addresses, access conditions, property type, inventory of items, special handling requirements, and any time limitations. Quotations are based on the information supplied by you and are subject to change if that information is incomplete or inaccurate.

Unless otherwise stated, our quotations are valid for 30 days from the date of issue. After this period, we may revise or withdraw the quotation.

3.2 Confirming a booking

A booking is considered confirmed only when you have accepted our quotation and we have acknowledged your acceptance and agreed a date and time for the services. We may require a deposit, which will be communicated to you at the time of booking. Until we receive any required deposit and provide written or verbal confirmation, we shall have no obligation to hold the requested date or to provide the services.

3.3 Changes to bookings

If you wish to amend your booking, including dates, times, addresses, access details or the scope of the services, you must notify us as soon as possible. All changes are subject to our availability and may result in an adjustment to the price. We will inform you of any revised charges before accepting and confirming the changes.

4. Access, Parking and Customer Responsibilities

You are responsible for ensuring suitable access for our vehicles and staff at both collection and delivery addresses. This includes arranging any parking permits, visitor permissions, or vehicle access authorisations that may be required, and providing any necessary information regarding restrictions, such as narrow roads, low bridges, or time-limited loading bays.

If we are delayed or prevented from carrying out the services due to access, parking or similar issues within your control, we may charge waiting time or additional fees to cover extra labour, time, and mileage.

You must ensure that all goods to be moved are prepared, packed, dismantled and ready for transport unless we have specifically agreed to provide packing or dismantling services. You are responsible for securing valuables, important documents, cash, jewellery and other high value items and for arranging appropriate insurance for them, as such items may be excluded from our liability as set out in these terms.

5. Payments and Charges

5.1 Pricing

The price for our services will be set out in your quotation or booking confirmation. Prices may be based on factors including the volume of goods, distance, property type, the number of staff required, the time estimate, and any additional services requested. If the actual work required differs materially from the information provided at the time of quotation, we reserve the right to adjust the price accordingly.

5.2 Deposits and balance payments

We may require a deposit at the time of booking to secure your removal date. The balance of any charges is normally due on or before the day of the move, as specified in the quotation or booking confirmation. We may refuse to commence or continue services if payment is not received when due.

5.3 Methods of payment

We accept the methods of payment notified to you during the booking process. You must ensure that any payment by card or bank transfer is authorised and cleared. Any bank charges or transaction fees applied by your bank shall be your responsibility.

5.4 Late or non-payment

If you fail to pay any sum due on the due date, we may charge interest on the outstanding amount at a reasonable rate from the due date until payment is received in full. We may also suspend or cancel the services and, where applicable, exercise a lien over goods in our possession until all sums are paid.

6. Cancellations and Postponements

6.1 Your right to cancel or postpone

If you wish to cancel or postpone your booking, you must notify us as early as possible. In most cases we will apply the following cancellation charges based on the notice period given:

Cancellations or postponements with more than 7 days notice before the scheduled move date: deposit may be refundable or transferable at our discretion.

Cancellations or postponements with between 3 and 7 days notice: a charge of up to 50 percent of the quoted price may be applied.

Cancellations or postponements with less than 3 days notice, or non-attendance at the arranged time: a charge of up to 100 percent of the quoted price may be applied.

The exact terms will be set out in your quotation or booking confirmation and may vary depending on the size and complexity of the move.

6.2 Our right to cancel or amend

We reserve the right to cancel or reschedule the services in the event of circumstances beyond our reasonable control, including severe weather, road closures, accidents, illness of key staff, vehicle breakdown, or other force majeure events. In such cases we will inform you as soon as reasonably possible and will seek to agree an alternative date or refund any payments for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellations.

7. Liability and Limitations

7.1 Our responsibility for loss or damage

We will take reasonable care in handling and transporting your goods. If we are found to be negligent, we may be liable for loss of or damage to goods while they are in our custody and control, subject to the exclusions and limitations in these terms.

Our liability for loss or damage to goods shall be limited to a reasonable amount per item or per consignment, as set out in your quotation or in the insurance terms that apply to your move. We recommend that you obtain additional insurance cover if the value of your goods exceeds the standard limits.

7.2 Exclusions of liability

We shall not be liable for:

Loss or damage arising from wear and tear, gradual deterioration, inherent defect, or pre-existing damage to the goods.

Loss or damage to items packed by you where we did not supply the packing materials or did not pack the items ourselves.

Loss of data or information on electronic devices or digital media.

Damage to items of brittle or fragile nature, including glass, china, artwork, and electronics, unless we have specifically packed these items and have been made aware in writing of their value.

Loss or damage where you have failed to inform us of items of exceptional value or special vulnerability.

Indirect or consequential loss, including loss of income, profits, business, contracts, or opportunity, even if we have been advised of the possibility of such losses.

7.3 Time limits for claims

You must inspect your goods as soon as reasonably possible upon delivery. Any visible loss or damage must be reported to us immediately at the time of delivery or within a short period thereafter. Any non-visible damage must be reported to us in writing within a reasonable time, typically no more than seven days from the date of the move. Claims made outside these time limits may not be accepted.

8. Insurance

We may arrange standard liability cover for your goods while they are in our care, subject to the terms, conditions, and exclusions of the policy. Details of any cover and limits will be provided on request or included in your quotation. It is your responsibility to consider whether the cover is adequate for your needs and to arrange additional insurance if necessary.

9. Waste, Disposal and Environmental Regulations

9.1 Waste removal services

Where we agree to remove and dispose of unwanted items, furniture, packaging, or other materials, we will do so in line with applicable waste management and environmental regulations. We will only remove waste that is lawful for us to carry and dispose of and may decline to handle certain items, including hazardous or controlled waste.

9.2 Prohibited and hazardous items

You must not present for removal or disposal any item that is explosive, flammable, corrosive, toxic, or otherwise classified as hazardous without our prior written agreement. This includes, but is not limited to, gas cylinders, fuel, chemicals, paint, solvents, asbestos, biological or medical waste, and illegal substances. If such items are discovered, we may refuse to move them, and you may be responsible for any related costs, delays, or regulatory consequences.

9.3 Duty of care

We will comply with our duty of care in managing and disposing of non-hazardous waste. You confirm that any waste or items supplied to us for removal are yours to dispose of and that you have the legal right to instruct us to remove and discard them. You agree to indemnify us against any claims or penalties arising from improper instructions regarding ownership or legality of waste.

10. Storage Services

Where we provide storage, the specific terms, charges, access arrangements, and insurance provisions for storage will be set out in a separate agreement or in your quotation. Storage charges are normally payable in advance and continued non-payment may result in us exercising a lien over stored goods and, in extreme cases, selling or disposing of goods to recover outstanding amounts, after giving you reasonable notice.

11. Delays and Waiting Time

We will make reasonable efforts to carry out the services on the agreed date and within the estimated time frame, but timings are not guaranteed. Traffic conditions, roadworks, access restrictions and unforeseen circumstances may cause delays. Where delays arise through no fault of our own, we may charge a reasonable waiting time fee to cover additional labour and vehicle costs.

12. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible so that we can attempt to resolve it promptly. If the matter is not resolved at the time, you should submit your complaint in writing, setting out the relevant details and any supporting evidence. We will investigate your complaint and respond within a reasonable time frame, and we will seek to reach a fair and reasonable resolution.

13. Data Protection and Privacy

We will collect and process personal information about you for the purposes of providing our services, managing your booking, and handling payments and enquiries. We will handle such information in accordance with applicable data protection laws and will take reasonable steps to keep it secure. We will not sell your personal data to third parties and will only share it where necessary to fulfil our contract with you or as required by law.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute arising from or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to hear and determine any disputes, except where consumer laws provide you with additional rights to bring proceedings in another jurisdiction.

15. General Provisions

15.1 Entire agreement

These Terms and Conditions, together with the quotation and any written variations agreed between us, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or representations.

15.2 Variations

No variation of these Terms and Conditions shall be effective unless agreed in writing by us. Our staff do not have authority to agree any variation or waiver orally.

15.3 Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.4 Assignment

You may not transfer, assign or subcontract your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where necessary to provide the services, provided that this does not reduce the level of service you receive.

15.5 Updates to these terms

We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us, unless we have agreed otherwise in writing.